“The sender of a message can never fully know his recipient’s mental code book. Two lights in a window might mean nothing or might mean ‘The British come by sea.’ Every poem is a message, different for every reader.”
– The Information: A History, A Theory, A Flood by James Gleick
Hi, I’m Ana. I’m a community systems designer. Anytime humans are collaborating via computers, I can design and optimize for outcomes that are healthier and more ethical. I’ve been doing this for the last decade on large-scale internet platforms and in fast-growing open source projects. I specialize in:
- Content moderation
- Features for behavioral “guard rails”
- Digital conflict resolution
- Navigating and understanding culture war
For as long as I can remember, I’ve watched what gets communicated and what gets understood, and played with ways to increase the fidelity between them. At age 11, I realized the internet was an experiment in networking human minds together, and ever since I’ve been driven to understand the connections and fractures we experience when computing devices mediate our interactions.
Born and raised in New York, I dropped out of college to teach myself to code. While doing so, I found my way into the early NY tech scene, which materialized into roles in technical community management. My journey took me to the bleeding edge of 3D printing at Shapeways, where I helped makers push the limits of our supply chain. Next I ran support and evangelism at the hosting platform Nodejitsu, in the unnervingly early days of node.js. After Node, I spent 5 years at Stack Overflow, during which I helped defend the platform against interference prior to the 2016 US election. Most recently, I worked at Protocol Labs, helping the Filecoin team prep for open source maintainership, and conducting independent research on the social impact of network effects.
Currently I coach engineering leaders and advise companies building social platforms.